Xfinity internet outage atlanta

Cisco subsidiary ThousandEyes, which tracks internet and cloud traffic, provides Network World xfinity internet outage atlanta weekly updates on the performance of ISPs, cloud service providers, and UCaaS providers. The reliability of services delivered by ISPs, cloud providers and conferencing services such as unified communications-as-a-service is critical for enterprise organizations. ThousandEyes, a Cisco company, monitors how providers are handling any performance challenges and provides Network World with a weekly roundup of interesting events that impact service delivery.

The issues started at around 3. The main hotspots for issues were in Atlanta, Dallas, and Houston, though customers from numerous other states took to X formerly Twitter to report outages. At PM ET, the company posted this message:. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future. Read on for all the details of how the outage started, bloomed, was recognized, and eventually managed and stopped.

Xfinity internet outage atlanta

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The final part of the first occurrence saw all nodes, with the exception of those located in Singapore, appear to clear. Around ten minutes after appearing to clear, the second occurrence was observed. Around 3 hours and 30 minutes after appearing to clear, the outage reappeared, xfinity internet outage atlanta, exhibiting the same symptoms as the previous outage.

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Share Dec 7, In these situations, your TV or internet equipment just might need a tune-up. Check out our Xfinity troubleshooting guide for some TV and internet support tips. Along with losing your TV or internet service, these signs point towards an Xfinity outage:. Xfinity also has in-person chat support every day between a. ET and a support account on Twitter. Text OUT to for Xfinity outage notifications via text message. For text alerts, your phone number needs to be registered to your Xfinity account. Depending on your smartphone brand and plan, you might be able to use the phone as a mobile hotspot to connect computers or tablets to the internet.

Xfinity internet outage atlanta

Saturday, June 15th, PM. I saw the interruption in the system for yesterday and it looks like things are back online now; when you get a chance can you confirm? Thanks for getting back to me! These are not showing as planned and from what I am seeing, the node looks pretty good and healthy otherwise. Would you mind sending a private message so we can look into this further? Oh hi bkirsch! So sorry, I was offline for my weekend! My sincere apologies again for the delay!

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This was similar to another response where the Verizon rep asked the customer to describe what they were experiencing. See here for a more detailed analysis of the outage. Around PM EDT Microsoft announced that they had determined that a recent deployment had resulted in a connectivity issue to an internal storage system and began rerouting traffic to an alternate region in an effort to restore functionality to the service. In the US, they increased from two to five. The minute outagewas first observed around a. Five minutes after the second occurrence appeared to clear, the third occurrence was observed, appearing to center on nodes located in New York, NY. The outage played out in three occurrences over an hour and five minutes starting around a. Five minutes later nodes in San Jose, California, also exhibited outage conditions, increasing the number of partners and countries affected. Five minutes after that outage appeared to clear nodes in Denver began exhibiting outage conditions again. Five minutes later, nodes located in Los Angeles, CA, appeared to clear. Collaboration app network outages: Both globally and in the U. Globally collaboration-app network outages occurred only in the US and decreased from nine to three. Public cloud network outages: Globally, cloud-provider network outages dropped from 23 to seven outages, and in the U.

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Globally, cloud-provider network outages decreased from 10 to nine, and in the US they remained the same at four. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future. The outage lasted 59 minutes and appeared to coincide with Cogent planned-maintenance that involved code upgrades on their infrastructure in the Los Angeles area. Five minutes later those nodes appeared to clear and those in San Jose, California exhibited outage conditions. Globally, collaboration-app network outages increased from four to 10 and increased from one to three in the US. What's causing the outages? The bulk of the incident lasted approximately 90 minutes, although residual connectivity issues could be seen into the following day. On August 4, Level 3 Communications experienced an outage affecting downstream partners and customers across countries including the US, Switzerland, and Germany. The outage lasted a total of 47 minutes divided into three occurrences. However, network connectivity to the service did not appear to experience any significant issues throughout the outage. Global cloud provider network outages increased from 10 to 14, and they increased from three to eight in the US. On January 4, Telecom Italia Sparkle, a Tier 1 provider headquartered in Rome, Italy, and part of the Italian-owned Telecom Italia, experienced an outage that impacted many of its downstream partners and customers in multiple regions, including the U. By the third period, the nodes located in San Jose, CA, had appeared to clear and were instead replaced by nodes located in Los Angeles, CA, in exhibiting outage conditions, in addition to nodes located in New York, NY.