Samsung soundbar remote volume not working

However, no matter how reliable this brand is, we can imagine the frustration when you suddenly find your Samsung soundbar remote not working. To save you from wasted time, our engineers listed all possible troubleshooting fixes when you encounter this issue. Besides all that, sound settings could also prevent the remote control from working, samsung soundbar remote volume not working.

Go to Solution. The problem has been solved on my setup so hopefully this will work for you. Wasn't an issue with my previous M soundbar, just with the new Q60T one. First thing to try is to use the "Universal Remote" option on the tv to setup the tv remote to control the soundbar. It doesn't seem like this should be necessary as all of the devices are Samsung but it did make the difference and the tv remote always works for the volume now. I also upgraded the firmware on the tv by manually downloading the latest version from the website and using a USB stick.

Samsung soundbar remote volume not working

I purchased a new soundbar recently and tried to connect the FIRST one through an optical cable to the tv. The soundbar would turn on but would only connect via bluetooth. The remote control did not function but I was able to increase and decrease the volume from the unit buttons on the actual soundbar. The display never came on I was unaware they even had one before I started googling it. Returned to the vendor I purchased it from and they gave me a replacement. I then tried to connect the optic cable to this second one and BOOM the display no longer works and remote no longer works. I have tried holding down the volume up and down buttons on the device. It did restart the speaker but after resetting, the display and remote still do not work. I have unplugged multiple times, tried different outlets and have gotten no different results. Go to Solution.

Also, would like to inform you that yes this is a newer TV but as this is an older soundbar and not a Samsung soundbar results may vary as compatibility issues can occur. Go to Solution.

I have an older Sonos Playbar concocted to the TV via optical cable. The audio setting is correct receiver -optical. When I try a control the volume with the Samsung remote, a pop up appears confirming the receiver is set to optical, but volume control does not work. Unfortunately, when I called Samsung tech support, it took more than 90 minutes for them to tell me that the remote will not control optical sound. I tried a bit of logic: Why would Samsung produce a version tv and not have its universal remote control optical audio devices?

All has been fine up to now, along with 2 x wireless speakers that don't appear to give me any issues after the initial teething connection problems. Last night I turned the soundbar on using its own remote control, as opposed to selecting it through the TV, but I couldn't adjust the volume using the TV remote - as I normally would - having to resort to the soundbar remote instead. When using TV remote all it showed was the soundbar 'flag' on the left hand side, with no volume adjustment. I have reset the soundbar, unplugged the HDMI lead, and reconnected, but it still will not allow me to adjust the volume. Anyone any ideas? I get the exact same issue now, and it never did this before. For me I'm on a Q7F65" and an N soundbar. For me, if I open up the menu, go to sound, switch to TV speakers, wait a few seconds, then switch back to the soundbar it works again for a little while. But this issue will occur again in the future, without any sort of rhyme or reason. Okay so not sure if this has actually fixed the issue, but thought I'd share some steps I've taken which may help.

Samsung soundbar remote volume not working

There are a number of things that could cause your remote to stop working. Here are some common causes:. One of the most common reasons for a remote not working is dead or weak batteries.

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Topics: Control optical audio via Samsung remote optical. I'd like to suggest that you perform some additional troubleshooting steps. If your app like Netflix is launched, quit it by holding "back" button on Samsung tv remote. Post Reply. It will turn the power on and off of the TV. After finding this I discovered the TV's universal remote setup is designed to establish a proper connection between the TV remote and a sound bar, etc. This magically worked for me:. After that, plug it in again and see if the remote works. Through this, your soundbar will turn its power link option off. Click "Samsung" and choose "erase". I then tried to connect the optic cable to this second one and BOOM the display no longer works and remote no longer works. Use the Samsung Product Support Pages. Thank you. Wasn't an issue with my previous M soundbar, just with the new Q60T one. Solved mine.

Go to Solution. The problem has been solved on my setup so hopefully this will work for you. Wasn't an issue with my previous M soundbar, just with the new Q60T one.

Issue 2: Volume Control Not Working. Only issue I've had besides the lack of manual is getting lip sync sorted out. I HAVE tried unplugging the device for well more than 30 seconds. The volume is stuck at one level and won't change Solved! To resolve this problem, the user must turn off the device, press the volume up button on the remote, and hold it for about six seconds. Restarting the soundbar or mute fixes the problem. It shows that the resetting process has started. My daughter tried to close the message by clicking on the TV screen. When I try a control the volume with the Samsung remote, a pop up appears confirming the receiver is set to optical, but volume control does not work. Anyone any ideas? Related Content. However, no matter how reliable this brand is, we can imagine the frustration when you suddenly find your Samsung soundbar remote not working. I just unplugged both tv and soundbar from power source then plug back then turn on both then it was a success!