Fido 5 hours of data

Get a data boost every month at no extra costonly from Fido! Available on all Data, Talk and Text plans.

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Fido 5 hours of data

November Here is my experience - clicked on the "Extra Hours of data" on the Fido app, timer came on and counting down. After 30 mins, got text message saying I am low on data. Checked the app and found all my remaining 3. What the hell? Is there some bugs in this feature? Now I have to buy additional data. If this feature is not working properly, might as well don't offer it. This is really not the experience we want you to have when using Data Bytes, I get it's not a pleasant surprise at all! Did you notice if the Data Bytes session was interrupted at any point during the time you were using it? A session could be interrupted before the 1 hour is up in the following scenarios:. If none of these scenarios occurred, we'll need to take a closer look into it with you.

Keep in mind that once you have started a session, it cannot be stopped, paused or resumed. Go to solution.

March I am trying to use the 5 hours of extra data since last month, and it doesn't seem to be working! The Fido App is up to date, the phones OS is up to date as well. When I select the Extra Data I see error messages at different places. The messages are either "something went wrong" or "no connection" when I clearly am connected to the Fido network. Go to Solution. September

Get a data boost every month at no extra cost , only from Fido! Available on all Data, Talk and Text plans. The data included in your plan is completely separate from the data used in 5 Extra Hours of Data! No WiFi? No problem! Watch your favourite shows without having to worry about your data usage.

Fido 5 hours of data

Say goodbye to surprise data overages. What is Data Overage Protection? Do I have Data Overage Protection? Data Overage Protection is available with postpaid Data, Talk and Text plans that were activated on or after August 7, , as well as postpaid Data and Text plans and Data Only plans activated on or after May 28, Still not sure? Just sign into My Account and go to your mobile dashboard, where your data usage is displayed. If the shield icon is displayed your plan includes Data Overage Protection. If your plan does not have Data Overage Protection, you can still benefit from Data Overage Protection by changing to an eligible plan. My data has been paused.

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The data included in your plan is completely separate from the data used in 5 Extra Hours of Data! If you start a session and then move to Wi-Fi, your session will no longer be accessible. Go to Solution. Are you logged in to your account on the app when you're trying to access Data Bytes? In response to FidoClaudia. What if I accidentally start a session, can I get it back? Are the 5 sessions transferable? Here is my experience - clicked on the "Extra Hours of data" on the Fido app, timer came on and counting down. Offer subject to change without notice. None of the scenarios you described occurred and I have the latest version of the app. See more topics labeled with: Topics: Extra Data. Offer subject to change without notice. Somehow to app defaults to the number I am not using. Showing results for.

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Limit of five 1-hour sessions per bill cycle. Thread Summary RFD anti-hot deal evaluation criteria proposed 1. For an additional view of data usage, you can also refer to your monthly invoice. Turn on suggestions. A session could be interrupted before the 1 hour is up in the following scenarios:. Have you tried to uninstall and reinstall the app? Keep in mind that once you have started a session, it cannot be stopped, paused or resumed. The messages are either "something went wrong" or "no connection" when I clearly am connected to the Fido network. If you move back to the Fido network and your session is still active example: you have 30 minutes remaining , you will be able to use the remaining time. Ignore if you already know of it. Stay on top of your favourite playlists. Last edited by mystery on Dec 9th, pm, edited 3 times in total. September