Xbox marketplace refund

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time.

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds.

Xbox marketplace refund

Home Home. Questions about a refund email? To check your purchases, see:. Request a refund for digital games. You made the purchase less than 24 hours ago. It might take a few hours for new purchases to appear in your list. If you have the order number for your purchase, you can submit a refund request. Request a refund. If you don't have the order number, wait a few hours and then check back again you may need to refresh the page. You may have made the purchase with a different account. You need to be signed in to the account that made the purchase to see your order and submit a refund request. Sign back in using the account the purchase was made with. Return to the refund request page and check the purchases that may qualify for a refund to see if your purchase is listed. If you need help figuring out which account is correct for this purchase, check your purchase history for ideas on where to look.

Digital Game Purchase Refund Terms.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In.

Xbox marketplace refund

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason.

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Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. To visit the Microsoft Store, visit:. Your purchase was a subscription. Learn more about our Xbox subscription refund policy. Home Home. For more info about our refund policy, visit:. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. Not enough pictures. Microsoft Store. Yes No.

Home Home. Request a refund for digital games. Questions about a refund email?

If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Marketplace theft can lead to personal, financial fraud and defrauding of retailers and Microsoft. Returning items you bought from the Microsoft Store for exchange or refund. Returning items you bought from Microsoft for exchange or refund. Solicitation is any use of the Xbox network for commercial purposes, including buying, selling, or trading services and content that violate the Microsoft Services Agreement and Community Standards for Xbox. Microsoft Services Agreement. Sign in with Microsoft. You can check the status of your refund on your Xbox order history page. This can lead to phishing and risks to your own safety. You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at the page link below. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Your feedback helps us continually improve your gaming experience. Explore subscription benefits, browse training courses, learn how to secure your device, and more. If a third party is billing you for your subscription, contact them for info about cancellations and refunds.