Why is my xbox not connecting to the internet

Improve your wireless signal, power cycle your hardware, or switch to a wired connection. Jump to a Section.

Home Home. Troubleshoot network connection errors. Network connection errors. You need to contact the administrator of your community network and request that your console be added to the community network filter. When you ask the community admin to add your console to a filter, you must have your console's IP address and MAC address available. Select Advanced settings. When you have this information, contact your community admin.

Why is my xbox not connecting to the internet

If your Xbox One isn't connected to the internet, then you can't access numerous features on the gaming console — specifically the ability to play video games online via Xbox Live, install new games, or stream videos. There are several different reasons why your Xbox might refuse to connect to the Wi-Fi. It usually boils down to the following:. If your internet is working, but Xbox Live won't connect, you will need to see if Xbox Live is currently down worldwide. You can check this by heading to the Xbox Live Status Page on your computer, smartphone, or tablet. Unfortunately, if it is down, it's out of your control and you will have to wait until Microsoft brings Xbox Live back up online. If Xbox Live seems to be up and running the first thing to do is check if your Wi-Fi network is the cause of your issues. Check other devices in your household to see if they are connected to the internet. You can use a computer or tablet, or even another gaming console. Make sure that whatever device you are checking is connected to the same Wi-Fi network as your Xbox One.

This error means the network connection test has detected a problem with your console that requires a repair. Newsletter Sign Up.

Home Home. Troubleshoot your Xbox network connection. Important Before you begin troubleshooting your connection, check for any Xbox service alerts or interruptions. Xbox status page. If you see any alerts, wait until the service is up and running and then try again. Network connection issues generally fall into one of two categories:. Poor connection quality : Although the console is able to connect, there are connection quality issues, such as poor streaming quality, random disconnects, or slow performance.

Improve your wireless signal, power cycle your hardware, or switch to a wired connection. Jump to a Section. The Xbox One has Wi-Fi built right in, but it doesn't always work. Many circumstances can prevent an Xbox One from connecting to Wi-Fi, including interference and obstructions, networking issues, and even corrupt or incompatible router or modem firmware. When an Xbox One won't connect to Wi-Fi, the problem can usually be narrowed down to three basic causes:.

Why is my xbox not connecting to the internet

If your Xbox One isn't connected to the internet, then you can't access numerous features on the gaming console — specifically the ability to play video games online via Xbox Live, install new games, or stream videos. There are several different reasons why your Xbox might refuse to connect to the Wi-Fi. It usually boils down to the following:. If your internet is working, but Xbox Live won't connect, you will need to see if Xbox Live is currently down worldwide. You can check this by heading to the Xbox Live Status Page on your computer, smartphone, or tablet.

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Get answers. Mind you, the Internet was working just fine on every other device in the house, including my brother's Xbox. For example, you may need to ask your ISP to replace a defective modem, verify the settings on your modem, or check your connection speed. Thanks for your feedback, it helps us improve the site. Poor connection quality : Although the console is able to connect, there are connection quality issues, such as poor streaming quality, random disconnects, or slow performance. Unplug the network cable from the back of your console. If this solution worked, your console will connect to the Xbox network. You'll then need to check if your Xbox One can see your network, and make sure that you're attempting to connect to the right one. Step 3: Try a direct-to-modem connection. Although your connection issue is resolved, your network is not safe and can be accessed by anyone. Make sure the cable clicks into place. Step 5: There may be an issue with your internet service provider. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

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A wireless password helps keep your network secure. Then see this page for help solving this problem:. Your options are to:. If you need to rerun the network connection test on your console to verify the wording of the error message, follow these steps:. This will help you verify which solution s did the most to improve your signal, and will identify what factors interference, distance, range may have been causing your connection issues:. If the password is correct and your Xbox One is still not connecting, try placing your Xbox One console closer to your router or removing any objects possibly blocking the signal. Chat online or request a call if available. Test your connection again:. Look for the SSID that you wrote down in step one, and select it. Get answers. If the connection test is not successful, continue to the next step. If the connection test is not successful with a direct-to-modem connection, continue to the next step. Interference can shorten the effective range of your wireless signal and can be a cause of random disconnections. Click on the name of your wireless network, and then select Wireless Properties.