Videotron internet customer service

If you are abroad and need help, videotron internet customer service, you can always contact Videotron Customer Service or Technical Support. For any questions regarding subscriptions, billing or service management, you can contact Videotron Customer Service from abroad by calling from your cell phone free service from abroad. You can also contact us online, but we remind you that in videotron internet customer service to use your cell phone abroad, you must take a few steps before leaving. Note that it is best to have your Videotron account number and Internet ID ready before calling.

Our goal is to migrate all our services to this user-friendly platform. You may be subscribed to some of these services in addition to Helix services which appear in My Account. Log in to My Account. Log in to the Customer Centre. When you subscribe to Helix services, you are automatically registered to My Account.

Videotron internet customer service

Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2. If you were not satisfied in step 1, please send an email to our specialized agents by filling the form. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request. Please make sure to mention your name, your company name, and the account number printed on your invoice. CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www. Our customer service is dedicated to local businesses. Our advisors will offer you a tailor-made service.

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Customer service dedicated to local businesses. Every business deserves a tailor-made service. Get products and services that meet your business needs, thanks to the expertise and availability of our customer service advisors. Write to us. Our business solutions specialists are committed to provide personalized support and design a solution tailored to your needs. Our customer service is dedicated to local businesses.

Browse our articles on billing, changing services, and using online accounts to manage your subscriptions with ease. Get information on how to view, understand, and pay invoices, and how to access to your contract. In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. See more details. Do your services now seem too expensive? Take a few minutes to assess your needs. If you subscribe to Helix and other Videotron services, you will receive two invoices. See how to manage your two Videotron invoices hassle-free.

Videotron internet customer service

Thanks to unlimited downloads, included with your Helix Internet plan, and the continuous optimization of your connection, enjoy an ultrafast, high-performance Internet access no matter how many users and devices are connected. With the powerful Helix Fi gateway, take advantage of a connection with unparalleled performance to easily connect all your wireless devices and smart equipment to the network. If needed, add a Wi-Fi pod to extend your coverage in the most remote areas and all the way outside. Which Internet speed should I choose? You voted Videotron 1 for the clarity and simplicity of information provided. Helix Internet offers several choices of Internet speed to meet all types of needs.

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Can I use my mobile device while travelling, and if so, what are the costs? Learn how to change your channels. Are you dissatisfied with the solutions proposed to solve your problem? Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request. Your inquiry will be handled within 24 to 48 hours of receipt by a specialized agent. Important: For your first login to your online account , enter your email and the temporary 4-digit PIN you received when you subscribed. CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. More details on the possible variations of your current monthly payment. If you have forgotten your My Account password, simply reset it. All you need to do is create your password:. Customer Service Billing-Service management-Moving. How do I contact Videotron's Technical Support from abroad? Log in to manage your services online.

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View my contract. Small-sized Businesses Customer Service 1 to 25 employees. Troubleshooting non-functional Internet. To learn more about the contents of your first invoice, visit our Understanding my invoice page. Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Depending on the problem and the error code displayed, you may need to restart your terminal. Troubleshooting your remotes. Schedule an appointment with an at-home representative and take advantage of our personalized approach. Speak to representatives who are trained as business experts to find solutions tailored to your needs, regardless of your business sector. Complaint procedure for large Businesses Complaint procedure for Residential service customers.