Verizon wireless customer service reviews

I just had an excellent customer service experience with Gayle from Verizon. She was so kind and sweet and answered all of my questions very quickly. I was told I would receive a survey after our online chat ended.

Claim your listing for free to respond to reviews, update your profile and manage your listing. Verizon has a rating of 1. Reviewers complaining about Verizon most frequently mention customer service, new phone, and next day problems. Verizon ranks th among Mobile Carriers sites. My spouse and I share Verizon package, so I called Verizon and the rep was extremely helpful, got me a number! STILL best company out there!

Verizon wireless customer service reviews

We switched to Verizon 2 years ago due to the poor and, honestly, nasty customer service at our previous carrier. Verizon was everything I had hoped for - polite, competent and thorough. What happened? My son went to a store on January 2 to find out why his phone would not update - reasonable question. They couldn't figure out the issue so they suggested he call customer service for a replacement phone. He has been on the phone with them every day since - it is now January 13 and the problem is still not resolved. And, they are now charging my account for his free replacement phone. All of the promises and assurances that they were resolving the issue were simply empty. The reps also live in fear of poor ratings and try to get you to ensure them that you will not rate them down. While they say they record calls, the reps refuse to go back and review when requested. My son has received a different answer from everyone he has spoken to. I have no idea how I am going to resolve this particular issue. I'm sorry to read that you have issues with the replacemnt phone, but I will gladly assist you. In order to proceed I will send you a private note.

In any case, got tired of the lies, high phone bills even for employees and quite honestly He volunteered very little information about the phone. Top Accessory Brands.

I am so disappointed. I have been a customer of Verizon for over 30 years. Today is the first time i needed help but did not get it. I currently live in Germany. I recently purchased an iPhone 15 because my 11 was no longer of good use for me. I was using the 11pro max before I purchased the new one.

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. Verizon sells phones and phone plans across the United States. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea

Verizon wireless customer service reviews

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He went the extra mile. Resolved: Their customer service sucks. It is always wonderful to receive positive feedback from our customers! Zadia B. ExoticVision Inglewood, CA. The media below shows the misspelling of accessibility. She should not have a job there anymore!!! Not only was I on the phone for over 45 minutes but the person I spoke with lied to me saying he put my refund through and he would send me an email with the details, none of which was true. I have the same question. Seems a little fishy to me how it all played out. Follow Verizon Fios. I would like to say I am one of those but because of the way I have been treated by customers screaming at me I can't do it anymore leaving work in tears. Furthermore, my attempt to change my phone number was marred by yet another instance of false promises. Endless going in circles with log-ins, security checks at every level, and wait times while connections are being checked.

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Products used: Home phone service. Then finally got through after3 hrs. I know I have with Sprint! I am sure there will be another class action suit about this bait and switch tactic before long. This is now 9 hours, no one can help me and every time I go to tier two I get disconnected. Went to 3 Verizon stores to learn about and start internet service. Fair enough. I would never recommend this company plus they lie about your bill and what the total will be I have the receipt of when I shipped it back and when Verizon received it. Do you have your own Verizon Wireless story to share? Now they tell me that I need to go to a store location to get it fixed. Probably take one business day, total time limited only by how long it took you to compile the documents. An Accepted Solution is available for this post.