Troubleshoot ps4 controller

If you can't get your PS4 controller to connect with the console, fear not: it's frustrating, but most of the time, easily fixed. Your first step should be to connect the controller using the microUSB cable that's usually used to charge it. Ensure the cable is securely inserted in the back of the PS4, and then plug the other end into the controller, troubleshoot ps4 controller. Press troubleshoot ps4 controller PS button on the controller.

You can use your controller away from your console. Find out more about compatible devices, applications, and feature support by visiting the guide below. When using your PS4 console, you can check your controller battery level by pressing and holding the PS button on your controller to show the Quick Menu. The controller battery level is displayed on this screen. If you've followed the above instructions but believe your controller is not connecting properly, please visit the PlayStation Repairs diagnostic tool. Support Home.

Troubleshoot ps4 controller

Most of the time, your DualShock 4 controller probably works fine. But when your PlayStation 4 controller isn't responding or disconnects randomly, it's frustrating. Let's look at fixes for when your PS4 controller is not working, so you can get back to playing. Normally, when you press the PS Button on your controller, it should turn on and connect to your system. However, when it's not connecting, you'll instead see the light bar on your controller flash for a bit, then turn off. This often happens if you've used your DualShock 4 with another console, since the PS4 controller tries to connect to the last device you used it with. For instance, if you use a PS4 on your PC or Mac , or with a friend's console, it will remember that device and try to connect to it the next time you turn the controller on. In these cases, you'll need to re-pair your DualShock 4 with your own PS4. Make sure you're using a high-quality cable that you know works properly. Once your controller is physically connected to your console, press the PS Button on your controller for a moment, and its light should flash briefly before turning blue or another solid color if you already have a controller connected. This signifies that your PS4 controller has paired and connected successfully. If you have your DualShock 4 paired with another nearby device, like your phone or a PlayStation 5, trying to re-pair it to your PS4 may turn on the other device and connect the controller to it. You should thus turn off and unplug whatever other device your DualShock 4 is paired to first. After you re-pair your controller, you can disconnect the USB cable and use your controller wirelessly as normal. Your PS4 will remember it until you pair the controller with another device in the future, so it should auto-connect as soon as you press the PS Button.

Last Updated: January 31, Fact Checked.

Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. Our experts help you get the most out of your plan with premium expert tech support. September 28th, But what's wrong with it? Here's a guide from our tech experts to fixing your PS4 controller.

Make sure the battery works, check the connection, and disconnect it from other devices. Jump to a Section. If you find that your PS4 controller won't connect to your PS4, then you may be dealing with a firmware problem, interference, a bad battery, or a number of other issues. To help you fix this problem, we'll start you off with the easiest solution and move on from there. Sync issues represent the most common reason that PS4 controllers fail to connect. The controller may become desynced on its own, or someone may have synced it with a different console or device. In some cases, a firmware issue with the controller may even prevent it from syncing up correctly.

Troubleshoot ps4 controller

PS4 gamers know all too well how a bad controller can ruin their day, but you don't have to put your gaming on hold or go out and buy one of the best PS4 controllers when yours is on the fritz. Here are some common issues you may run into with your DualShock controller, as well as suggestions on how you can fix them. Sometimes, during the PS4 controller troubleshooting process, it just fails to sync with the console.

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Keep your controller close to your console or remove other devices that operate on that Bluetooth frequency 2. If the controller doesn't sync right away, make sure to try both the wireless and wired methods of syncing. The wireless connection is faulty. We've looked at specific fixes for a few common DualShock 4 problems above. After the light bar blinks, the player indicator lights up. Disconnect your controller from other devices. On the resulting menu, press the Options button on your controller and choose Forget Device. Turn your PS4 back on , then press the PS button on your controller. To do this, you'll need a second, working DualShock 4 controller to work through these steps. You may be able to carefully remove the debris with canned air and a small toothpick or similar tool. Did this article help you? You may be able to fix minor issues by following YouTube tutorials, but be careful not to further damage your controller in the process. To rule this out, you should restart your console before troubleshooting further. Here's a guide from our tech experts to fixing your PS4 controller.

Most of the time, your DualShock 4 controller probably works fine.

Use profiles to select personalised content. Once you've done this, connect your controller to your PS4 again via USB cable and see if it pairs successfully. Sync issues represent the most common reason that PS4 controllers fail to connect. We're glad this was helpful. Your goal is probably to play wirelessly, but the first step is to make sure that your controller actually works. It indicates a way to close an interaction, or dismiss a notification. After 3 hours, the system will lower its power consumption to save energy. First, make sure your controller battery is charged. Naseem Speach. Gently wipe around the crevices of the analog stick with a dry microfiber cloth. You should also try power-cycling your PS4, swapping out the cable, trying a different power source, and cleaning the dust out of your console.