Texas lottery customer service

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You can find out how to claim your prize here. You can find our Supporting Education and Veterans page here. You can find information on making an open records request here. You can find our agency directory here. You can find our current opportunities here. The easiest way is right here on our website.

Texas lottery customer service

It's easy to claim your prize. This table illustrates where you can claim different prize levels. Please allow weeks for claims that are mailed in to be processed. Lottery Commission in Austin Please call to make an appointment for processing. Your local claim center or Lottery Commission in Austin or Fill out a Claim Form online and print for postal mailing Please allow up to 8 weeks for delivery. Retailers are not required to keep cash on hand to pay all tickets. They have the option of paying by check or money order. If they choose to pay by money order, they may not charge the player any fee for the money order. If you believe you are a holder of such a ticket, please call to complete an initial inquiry on your ticket and to schedule an appointment to complete the processing of your claim. Therefore, U. When calling, writing, or emailing us for a form, be sure to include your name, mailing address and a daytime phone number with area code.

Please include a detailed letter with as much information as possible date, time, location of ticket purchase, any other retailer locations where you tried to redeem the ticket, etc.

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Current Est. For payout information of all participating states please visit www. Select five 5 numbers from 1 to 70 in the play area of the playboard or mark the "QP" box and the terminal will select your five 5 numbers. OR, simply ask your lottery retailer for a "Quick Pick" and the terminal will pick all your numbers! Pick your Mega Ball. Select one 1 Mega Ball number from 1 to 25 in the lower yellow play area of the playboard, or mark the "QP" box and the terminal will select your one 1 Mega Ball number. You can play the same sets of numbers for more than one drawing. The Megaplier number will be chosen from a field of 15 numbers according to the following frequency: one 5, three 4's, six 3's, five 2's.

Texas lottery customer service

For payout information of all participating states please visit www. Powerball How-to-Play Brochure Spanish. Select five 5 numbers from 1 to 69 in the upper play area and select one 1 Powerball number from 1 to 26 in the lower play area of the playboard or mark the "QP" box and the terminal will select your numbers. OR, simply ask your lottery retailer for a "Quick Pick" and the terminal will pick all your numbers! You can play the same sets of numbers for more than one drawing. Just mark the YES Box on your playslip! All other non-grand prizes will be multiplied by the Power Play number selected.

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They have the option of paying by check or money order. All materials contained in the LSP are the copyrighted property of us, our affiliates, or our third-party licensors. We will research the ticket and contact you with our findings. We may disclose your information to other entities in the event we go through a business transition as your information might be among the assets transferred. Recent W-2 or W-9 within past calenar year. According to the State Lottery Act, the funds must be invested in such a way as to ensure the payment of the prize. If you did not receive your license renewal application or you cannot locate your license renewal application, please contact the Texas Lottery Retailer Services Department at to request a replacement copy. We strive to ensure the accuracy of your PII and we maintain physical, logical, and procedural safeguards in compliance with the industry security best practices to protect the confidentiality, integrity, and availability of your PII in our custody and management. Because we do not have contracts with the various stations, the use of this resource is solely at the media's discretion. If you wish to obtain additional information about the investment process, you may contact an Investment Officer of the Texas Treasury Operations Division of the Comptroller's Office at Check your ticket s upon receipt to ensure they are correct and are the ticket s you intended to purchase. Certain raffles are permitted under the Charitable Raffle Enabling Act. Deadlines for Claiming Prizes A ticket holder forfeits any claim to a prize for a draw game after the expiration of the th day following the draw date; and for a scratch ticket game after the expiration of the th day following the official "end of game" as determined by the Commission. Because the amount of taxes owed by an individual is different for each individual winner, the winner should consult a legal or financial tax expert to determine his or her tax liability.

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In addition, you represent and warrant that i you are not located in a country that is subject to an applicable government embargo, or that has been designated by an applicable government as a "terrorist supporting" country, and ii you are not listed on any applicable government list of prohibited or restricted parties. Prize withholdings are calculated on the total amount of gross proceeds the amount of winnings minus the amount wagered. If you were unable to redeem your ticket, we invite you to call our Customer Service Hotline at and speak with a Communications Specialist. A similar process is followed if the jackpot winner has chosen Cash Value Option. The allocation will be divided evenly among all winners at that level. In connection with each draw, In addition, our mailing address is Texas Lottery Commission P. Texas Lottery Commission Headquarters in Austin Please call to complete an initial inquiry on your ticket and to schedule an appointment to complete the processing of your claim. Because we do not have contracts with the various stations, the use of this resource is solely at the media's discretion. Any waiver must be in writing. You may wish to contact your local television stations to encourage them to broadcast our drawings on a regular basis. The LSP may permit or require you to register or obtain a password prior to permitting access to certain products or services available through the LSP. Recent W-2 or W-9 within past calenar year. State laws and regulations do not permit the sale of tickets by mail, phone, or Internet.