Surface pro 3 battery not charging

The LED on your Microsoft Surface charging connector is solid white when connected to a power source.

Jump to a Section. When a Surface Pro is not charging, it can manifest in a few different ways. The LED indicator light on the power supply will usually flash or remain dark, and the battery in the Surface Pro will lose charge during use until it eventually shuts down and won't turn on again. While this troubleshooting procedure is specific to Surface Pro, it will also work for other products like the Surface Laptop, which uses the same charger style. The most common causes of a Surface Pro not charging all involve the power supply. The power supply may be bad, the connector may have damage, or the connector may not be seated properly. This problem can also occur when the outlet or surge protector that the power supply plugs into doesn't have power, and it's also possible for some Surface Pro battery settings to prevent charging.

Surface pro 3 battery not charging

Ask a new question. I have been researching this issue and I am thoroughly convinced it is a software issue. Is there a fix that I can apply that will bring my Surface Pro 3 back to "normal" life? This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Not enough pictures. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. Uninstall the driver see step 8 and restart your Surface if Device Manager says you have the newest driver version.

Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. Our experts help you get the most out of your plan with premium expert tech support. June 23rd, We understand how frustrating that can be. You may even think your tablet is broken and that you need to buy a new one. Don't worry, though. There's probably a quick, simple fix.

Here are answers to some common questions about the Surface Pro 3 battery after the recent firmware updates. How to get the update. Frequently asked questions. A limited number of Surface Pro 3 owners find that their battery can no longer hold a charge, and it looks like the battery capacity has diminished. With the power plugged in, the Surface Pro 3 is fine, but the battery will run out quickly once it's not being charged. On a limited number of Surface Pro 3 devices, an error condition occurs that causes the full charge capacity of the battery to be misreported to the operating system and device firmware. When this condition occurs, the system no longer charges the battery to its full actual capacity, and the Surface is unable to function on battery power.

Surface pro 3 battery not charging

Is your Surface Pro 3 not charging like it should? This post should help. I created the troubleshooting guide below to step you through the process of identifying and correcting charging issues on your Surface Pro 3 tablet. So, I put together the guide below to help get you started.

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Some have a row of connectors, while others have a flat board with connectors on both sides. To fix a Surface Pro that won't charge, inspect the power supply, try different power strips or outlets, and clean components if they are dirty. I have the same question Inspect the charger connector for damage. If you're using a power strip, make sure the power strip is on, and then try a different one or plug directly into an outlet. Use limited data to select content. Surface works best when using the power supply that was designed for your Surface, which makes sure your Surface is receiving enough power to operate the device and charge the battery. Is there a fix that I can apply that will bring my Surface Pro 3 back to "normal" life? Windows Defender vs. June 29, Written By. Check the power cable for damage.

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Much relieved as Mint works great on the machine and I'd have hated to lose it. Solution 1: Check that you're using the included power supply Surface is designed to work best with the included power supply, which makes sure your Surface is receiving enough power to operate the device and charge the battery. Start by making sure that you are fully updated through Windows Update. Share On :. How to charge Surface. Solution 2: Remove the battery driver and install updates. The first thing to always try is restarting your device to drain it from any power the battery holds. If the contacts are dirty, clean them with a lint-free cloth and check to see if the Surface Pro charges. Replace the power supply if necessary. Another clue that you may need to do this: a solid white indicator light on the power supply of your Surface Pro. If your Surface Pro enables this setting, it will stop charging before it reaches percent. Solutions When It's Not Charging. Related Articles. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.