Steam support

Find contact information for Steam's customer support team, steam support, including email support and knowledge base articles. Get help with resetting your password, sharing games, and recovering a stolen or hijacked steam support. Most people use their company or team name.

Home Discussions Workshop Market Broadcasts. Change language. Install Steam. I have an issue that requires a real person to respond to it. The automated support denies me every time. Showing 1 - 11 of 11 comments.

Steam support

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it. It doesn't matter. Valve will, upon request via help. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty. You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases. DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC for example, if the DLC irreversibly levels up a game character. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

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Last Updated: September 14, Fact Checked. This article was co-authored by wikiHow staff writer, Travis Boylls. Travis has experience writing technology-related articles, providing software customer service, and in graphic design. He studied graphic design at Pikes Peak Community College. There are 7 references cited in this article, which can be found at the bottom of the page.

Home Discussions Workshop Market Broadcasts. Change language. Install Steam. It is only visible to you. If you believe your item has been removed by mistake, please contact Steam Support. This item is incompatible with Steam. Please see the instructions page for reasons why this item might not work within Steam. This will show you which page s and steps you need to take to contact Steam Support, depending on what your issue is. This item has been added to your Favorites. Created by.

Steam support

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it. It doesn't matter. Valve will, upon request via help. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty. You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.

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You can click on any one of those games if you are having a problem with those. Try to self-recover your account or contact Steam Support: You can use the Help site to try to self-recover your account or contact Steam Support if you are unable to. Please note that in some cases, Steam will be unable to give refunds for some third party DLC for example, if the DLC irreversibly levels up a game character. The automated support denies me every time. Here is an overview of how refunds work with other types of purchases. Click the product you are having an issue with. Fill out the information as completely as possible. Within the applicable time frame and process identified in the Hardware Refund Policy , you may request a refund for Steam hardware and accessories purchased via Steam. Each of the options on the Steam Support page leads to another page with a list of common issues that other users have with that product. You may need to check your spam or trash folder to find the email from Steam. How do I contact Steam if I cannot log in? These are replies that have been vetted by multiple different teams to ensure they correctly communicate the necessary information in a non-offensive way. If you do not have access to your email address or phone number, you'll need to fill out a form to recover your account. You Might Also Like. Enter your new password twice and click Change password.

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All Categories. Decline Accept. Written by:. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. When contacting Steam Support try to provide as much of the following as possible: Provide Proof of Account Ownership Any possible Steam Account login names Any possible email addresses used on the account. Also keep in mind that Support uses pre-written replies for nearly all issues. Fill out the information as completely as possible. Download Article Explore this Article methods. Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Start Free Trial x. All trademarks are property of their respective owners in the US and other countries. View mobile website. Method 2.