Soundtouch wifi problems

Support Product finder SoundTouch 10 wireless speaker.

If your product is unable to connect to your wireless router for Internet access:. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:. If the app cannot find a speaker you have already added to your Bose account, it might show "searching" or "not available" when trying to select that product. To resolve this, try the following:. Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:.

Soundtouch wifi problems

Support Product finder SoundTouch 30 wireless speaker. SoundTouch 30 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found. Please enter a valid search e. Back to article. For more info, see Checking the software or firmware version and Updating the software or firmware of your product. Be sure the system is close to a strong Wi-Fi signal. To connect to your network, your system must be within the range a wireless router or access point. The Wi-Fi indicator on your system glows solid white when connected.

Help us provide the best support by confirming your product below. Cannot search or play Spotify podcasts. Select your product.

I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. I have tried multiple devices and computers to try and connect with no luck. I do get a solid amber light on the base but i don't get the message on the screen. Can someone please help? It's great that you've been through steps such as performing a reset already.

So you have been using your Bose SoundTouch for a long time. But one day you find your speaker is not connecting to Wi-Fi? The most common reason is your Wi-Fi signal being weak and not reaching the speakers. Another issue is outdated speakers. Sometimes your router might be outdated as well.

Soundtouch wifi problems

It works with your house Wi-Fi or Bluetooth gadgets to stream tens of millions of songs from music companies, Internet radio stations, and your saved music library. What if you want to play a podcast in a single room and stream music in one other room? Or two?

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Please enter a valid search i. Software or firmware update will not install. If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. Location permissions are used by the Bose app to detect and control your product. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:. If your remote control does not work from a distance or up close to your system, try the following:. Music playback isn't gapless. Since unplugging it might reduce the range of your network, move your system closer to the main router to test if the issue improves: If it does not improve, the issue is not related to the extender. If multiple wireless devices on the network are communicating on the same channel, it could affect how effectively those devices can transmit and receive data. Try updating your product using an alternate update method.

If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:.

Then, tap the Bose network name to connect to it. Check if the issue is related to an extender by temporarily unplugging it. Buttons on product do not work or work intermittently. Unable to select or control Bose product as an AirPlay speaker. This frees up wireless bandwidth for devices that need to be connected wirelessly. Help us provide the best support by confirming your product below. Log in to the router and, in the settings menu, select a different channel—like 1, 6 or 11 since these channels do not interfere with one another. Note: Any device connected to the Internet will be interrupted during the reset. Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. Intermittent sound from one or more grouped Bose wireless audio systems. Check to see if other devices on your network are using too much bandwidth. Before trying this suggestion, consider whether or not it is safe to temporarily disable the firewall. No audio from product.