Sky q viewing card problems

Sign in to get your answer quicker, sky q viewing card problems. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes.

Sky q viewing card problems

This is a list of my dealings with Sky over the last few weeks for the same problem. The problems I faced stemmed from the fact that my new viewing card had been sent to the wrong address and I was receiving a persistent "Please insert your new Sky viewing card" banner on screen. I discovered we had no Sky, so my wife rang up to ask why. We had been cut off due to not paying our bill apparently. My card details had changed so the payment hadn't gone through. Fair enough, so my wife paid and whilst on the phone she mentioned to the advisor a banner that kept popping up on the screen every 30 seconds or so telling us to insert our new viewing card. My wife informed him that no such card had been received. She was told that even though we had changed our address 6 months before hand, the new card had been sent to our old address this was also where the letter had gone telling us we hadn't paid our bill. Never mind, she was cheerfully told, a new one shall be sent out, and will be with us by the end of next week. No card had arrived, so another phone call was made. The blue banner was getting even more annoying now, every 15 odd seconds! We were told that no card had been requested and that a new one would be sent today to arrive within 3 to 5 working days. They said that in the meantime they could send through a signal to the card in my machine at which point I gave them the card number so the banner would be gone within 24 hours. BTW Sky bill was paid today - for something I cant even watch properly. Good work chaps!

If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Are you seeing a different error message? Post 2 of 3.

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help.

Sign in to get your answer quicker. Hi I'm a Sky account holder for over 21 years but coming to the end of my patience with my current problem. We had issues with our viewing card not being recognised a few months ago and was issued with a new card. Then we started having similar issues with the card to the point this week we were sent a new Q box. This arrived a few hours ago, I've followed all the set up procedures including the software updates. Then I got to the pairing of the viewing card, and guess what the new box doesn't recognise the view card as being in the slot. I've cleaned it and replaced it dozens of times and still no joy.

Sky q viewing card problems

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box.

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If the message is stuck on screen, reset your viewing card and complete a software update. If you suspect this is the case, please contact our support team here at SkyCards. We were told that no card had been requested and that a new one would be sent today to arrive within 3 to 5 working days. Wait another 24 hours. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. A new card had been dispatched at 3pm on Sunday 4th October finally, I thought , I had to wait 5 days for the new one. Viewing card is in the right hand end of the box. Test… The key to performing the Power Cycle on your box correctly is to be patient. Sign in to get your answer quicker. Everytime I needed to speak to them bar one occasion I couldn't get anyone to deal effectively with my problem, not helped by language barriers as I never seemed to get anyone from Tech who spoke English as a first language. Then select Use this option to trigger a callback No call is actually made but the Viewing card should be refreshed. Try refreshing your Viewing card. Poor service from sky, why would customers cancel? Browse or search to find help, or start a new discussion on Community.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt.

To cut a long story short they installed my TV straight away but after 3 months of constant phone calls on my mobile!! Sky problems are driving me mad. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Or are you seeing this message? Sign In. Another Ex Sky Worker. Oh, and when mentioned about compensation for not being able to watch my recorded programmes, and the start of new series, plus my kids giving me hell for missing Scooby-Doo, was told that this 'problem' had only been going on for 11 days!!! On the Sky remote, Press the Sky Button. ARGH anyways, sorry about that, went off on a bit of a tangent there. If you "believe in better" then quit SKY and find "better". Viewing card is in the right hand end of the box. Ex sky worker. Eventually enough was enough and I cancelled my account altogether. To understand this problem in more detail, keep reading our guide!