Plex loses remote access

By spikes July 14, in General Support.

Hello, I own My Cloud ex2 ultra, updated to the latest version. In the Public folder we have movies and series. Everything looked fine, even the access. However, the problem arose when I want to play media in PLEX outside the home network, so via remote access. Set up a different port, tried turning UPnP off and on in the router but no luck.

Plex loses remote access

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Good Morning, Just following up on this thread. For starters, the My Cloud Home is a completely different device using a complete different operating system.

If your Plex remote access keeps disconnecting, stick around by the end of this guide to learn all possible ways to fix the issue! We will go over ALL possibilities and try to identify the issue. Then you can use our solutions methods to solve the issue for good. Next, enable the UPnP for connections that are automatic and enable the bridge mode to resolve potential address problems. Then you can also manually forward your ports.

Server Version : 1. My plex server which has worked in the past with remote access working with no issues. Remote access now decides to connect for about seconds and then it disconnects, i have a port forwarding rule on my router which allows any source IP to reach my public IP on port which is what both the public and private are set to Has anyone got any suggestions to fix this issue, i have tried uninstalling and reinstalling but still no luck. I have tried alternative ports but still no luck??

Plex loses remote access

Plex Media Server's remote access function is usually so smooth to set up that it's practically magic. But if you're having trouble accessing your movies from afar, we're here to help. If you primarily use Plex Media Server for watching content on your local network like streaming your favorite shows to your HDTV or smartphone , you may not have given much though to the benefits of remote access. One of the greatest things about the Plex Media Server platform, however, is the ease with which you can access your media from anywhere. With remote access enabled and properly configured, you can watch your favorite TV shows anywhere you have internet access: on your phone while you're sitting in a waiting room, on your laptop while you're vacationing, or even on a smart TV at a friend's house. Most of the time you should have very little trouble setting up remote access to your Plex Media Server, but there are a few instances where your home network configuration can throw you a curve ball. Let's look at how to enable remote access and then how to trouble shoot remote access issues. If you need help with the initial setup and configuration of Plex Media Server, please refer to our getting started with Plex guide here. During the initial setup of the Plex Media Server, the setup wizard prompts you to enable or disable remote access. While the default state is enabled, you may have opted at the time to disable remote access, or perhaps you inadvertently disabled it while messing around with the system settings later on.

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Also could it be that i have port forwarding and UPnP running I have down the following. Finally progress. Keep in mind that the executable file will automatically apply the update, as long as you have Plex downloaded on your PC. All rights reserved. Hello, I've had this issue for a couple of days and I can't seem to find a solution to this randomely disconnecting issue. Only 75 emoji are allowed. Install the app. Welcome to SynoForum. You are using an out of date browser. Though I can't yet say that with certainty. Once restarted, check if the issue is still there. We value your privacy We use essential cookies to make this site work, and optional cookies to enhance your experience. This is one solution to your problem.

It repeatedly and randomly loses remote access. Sometimes I can disable then re-enable and remote access will work. Sometimes I have to close out PMS altogether and restart for it to work.

It seems to forget about this but it stil works when coming in from the Interet using Plex iOS app. But much better I just ran a tracert command to google and umm can someone explain the amount of hops.. Assigning a static IP, as well as port forwarding, is easy because they share the same premises in general. Quick Guide. I just ran a tracert command to google and umm can someone explain the amount of hops.. Small arrows next to private and public under remote access also randomly switches from green to red. Learn More. I missed this in my earlier review Search Advanced search…. If the version you are using is customized, it may not work the same way as official OpenWrt, and may or may not even let you install.