Philips sonicare toothbrush not working

The toothbrush does not vibrate when the buttons are pressed. The lights may not turn on, philips sonicare toothbrush not working, or the device may be working well without vibration. Ensure the power adapter is plugged firmly into the wall and the glass wireless charging cup. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the handle.

We are often contacted by customers whose Electric Toothbrush has stopped charging. This can lead to frustration and people buying a whole new toothbrush when replacing a part is a cheaper alternative. Below we run through how to tell if you have a faulty battery, a faulty charger or other problem with your electric toothbrush. Firstly, is the charging light on your toothbrush lighting up or blinking as usual? If there is light activity when placing the brush on the charger then you can assume the charger is working and that the fault lies with the toothbrush itself — either with its internal circuitry or its battery.

Philips sonicare toothbrush not working

The top button is the power button and the bottom one changes the mode. The mode button will not turn the toothbrush on so be sure that you are pressing the correct button. You may just have a drained battery. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. If it will no longer charge, the battery must be replaced with a new one. Use this Battery Replacement guide. The shaft that connects to the toothbrush head may be broken. It will need to be replaced. Use this Shaft Replacement guide. Check to see if the charger is properly plugged into an outlet, and check to see if the outlet gives any charge. If the charger cannot charge any toothbrush, then the charger itself may be faulty. Check to see if the charger is working by placing your toothbrush on the charger. If the battery light on the toothbrush doesn't light up, charger will need to be replaced. Use this guide

I had hesitantly changed from Oral B to Philips when my daughter raved about her Smart Brush and then a year later, philips sonicare toothbrush not working, the brush just stopped vibrating. My Oral B toothbrush was working fine, but after one week at a new house it slowly died. Perhaps the new toothbrushes are fully charged so after 12 minutes the charging shuts off?

We accept the following payment methods:. Philips Support. My Sonicare toothbrush is not vibrating. Published on 28 February If your toothbrush is not vibrating or not turning on, the troubleshooting tips below may help you find a solution.

Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below. Alternatively, search for your product via the categories starting by clicking 'Browse by category'. Please select your model based on the last 2 digits of your product number shown in blue. If this is the correct one, please select it below. Otherwise, search again.

Philips sonicare toothbrush not working

First, make sure that the charging base is plugged into an outlet and that the cord is securely attached to both the base and the brush. If everything appears to be plugged in correctly, then try cleaning the charging contacts on both the brush and base with a dry cloth. First, make sure that the charging base is plugged in properly.

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Some models have common faults. Any suggestion? I last used the brush last night around pm. Susan Zell - Dec 28, This could indicate a fault with the internal circuitry due to water damage, or it could be a failing battery. I have been through 2 tooth bushes both only charged maybe once or twice. I upgraded to the PRO , which also died. I charged it once and the second charge was a fail. Search order. You can find guides to opening your toothbrush on our website. This time it was sudden. Mine now flashes the charge light bwgen I press the button, but not movement, just dead. You may just have a drained battery. Then, remove the bottom of the casing with a flat head screwdriver.

Philips Support. I cannot connect my toothbrush to the Sonicare app. Published on 18 September

Dave Lissaman. Shawn Miller. They normally die after about a week, but the last one lasted a couple of weeks. We are often contacted by customers whose Electric Toothbrush has stopped charging. There could also be water damage to the circuit board. Any help would be much appreciated. Add Comment. Neither tooth brushes have been dropped. You could borrow their charger and also try charging their brush on your charger. If holding the toothbrush, lights facing up, depress two prongs in either side inside of the toothbrush. We recommend that you charge your toothbrush for at least 24 hours.