Pals whittington hospital

PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS pals whittington hospital not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice.

Toggle navigation. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can also complete the form below.

Pals whittington hospital

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response. Who can complain? Anyone who is receiving or has received NHS treatment or services can complain. You can also complain on behalf of a friend or a relative, but you must have their consent. This will usually be required in writing. When should I complain? It is always best to make your complaint as soon as possible, while the memory of the incident is still fresh for all involved. Complaints will usually only be investigated within 12 months of the event. However, this can be extended if there is a good reason why the complaint was not made within the timescale and it is still possible to investigate the complaint effectively and fairly. If you need help making a complaint POhWER is a charity that provides independent advocacy support to people who wish to make a complaint about the service that they have received from the NHS. POhWER can help you draft or write a complaint letter, and attend meetings with you. Confidentiality In order to look into your concerns, it may be necessary to review your medical and other related records.

Locations See on a map Whittington Hospital. Who is responsible for hospital care? Healthwatch Haringey is not able to support people in making an individual complaint.

It can be confusing to work out who is responsible for your care in a hospital and who you can raise your concerns with. There are a number of options:. Email: whh-tr. For more information see Whittington Health link to website. Visiting in person : The service is open from 10am - 4pm, Monday to Friday. They are situated on the ground floor of Barnet Hospital, near the main entrance.

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response. Who can complain? Anyone who is receiving or has received NHS treatment or services can complain. You can also complain on behalf of a friend or a relative, but you must have their consent. This will usually be required in writing. When should I complain?

Pals whittington hospital

Toggle navigation. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department.

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If you're unhappy with how the NHS have dealt with your complaint, contact the Health Service Ombudsman link to wesbite. It is always best to make your complaint as soon as possible, while the memory of the incident is still fresh for all involved. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can make a complaint to them if:. When should I complain? This is particularly the case if your GP has referred you to a private hospital for NHS treatment and you have concerns with your treatment or the service. Contact Healthwatch Haringey is not able to support people in making an individual complaint. Health Service Ombudsman service is free and is independent, not part of the NHS or Government and their powers are set down in law. However you could make a complaint about someone who is supporting your treatment if they are on an NHS contract. You can also complain on behalf of a friend or a relative, but you must have their consent. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. Remember Whether you raise a concern or make a complaint your care will not be adversely affected.

Back to The Whittington Hospital.

If this has happened to you see the GP section below. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. Locations See on a map Whittington Hospital. You may also contact the Care Quality Commission CQC link to CQC website who will use any information received as part of their inspection process to ensure that the provider meets the required standards for quality and safety of service users. There are a number of options:. Complaints will usually only be investigated within 12 months of the event. The service is free for everyone. Their website is dedicated to helping you understand what your options are and how to get the best resolution. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you need help making a complaint POhWER is a charity that provides independent advocacy support to people who wish to make a complaint about the service that they have received from the NHS.