My eufy camera is offline

When your eufyCams is offline, the live view page will display a warning sign showing camera status is currently offline. If the camera goes offline, check the following:. We're happy to assist you whenever you need us. Click the chat button in the bottom right corner of the page.

Indoor Cam is not powered by its original adapter and cable. Indoor Cam has a weak WiFi signal. The router is disconnected from the Internet. If your Indoor Cam goes offline, please check the following details:. Please confirm whether the camera's LED indicator light is showing a solid blue light. If not:.

My eufy camera is offline

SoloCam has a weak WiFi signal. The router is disconnected from the Internet. If your SoloCam goes offline, please check the following details:. Move the camera closer to the router to strengthen its WiFi signal. Check if the camera has run out of battery. If yes, please charge the camera. Please check if you have recently changed a new router or updated the WiFi network name or password. Please check if your router is disconnected from the Internet. Press and hold the SYNC button on the SoloCam for at least 2 seconds until you hear a beep, then check if the LED indicator light flashes a blue light and proceed to pair the camera again using the eufySecurity app. Contact eufy Support for More Help. If the above instructions cannot resolve your issue, please email eufy customer support for further assistance.

Power or Battery Connection. The router is disconnected from the Internet. Still Need Help?

Refresh the camera status. When the camera is showing offline in the app, please try tapping the highlighted Refresh Icon shown in the following photo and wait for a few minutes to verify if the camera is able to refresh its status. Fully charge the camera. Please refer to the following article that explains the process of charging the camera: How to Charge eufyCam. Check the camera status. Press and release the SYNC button on the camera to check if the camera has been switched off. Shorten the distance between HomeBase and the camera.

There are many reasons why a eufy Security camera may go offline, and it may be related to the network or hardware. If your eufy Security camera is experiencing an offline issue, you can try the following steps to fix the problem. Offline means that the camera is currently unable to connect to the internet, and the eufy Security camera needs to be connected to the internet to work properly. Sometimes the camera will be offline due to certain reasons. Here are five common reasons for a camera offline:.

My eufy camera is offline

August 10, 5 min read. Why does my security camera keep going offline? A security camera is designed to help protect the inside and outside of your home, and its connection to the Internet allows you to monitor your home more conveniently with features like remote access or two-way audio. So, it's a problem when your security camera gets stuck and keeps going offline, making some important features inoperable. To help you out, let's find out why your security camera goes offline and how to fix it. Knowing why your security camera keeps going offline is the key to fixing the problem. In general, there are 6 common causes that may lead to the breakdown of the security camera:. Check to see if your camera has lost its connection due to a weak signal, router problems, or network interference.

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If you have a Eufy camera that relies on a normal wall plug connection, then simply follow the steps below: Unplug the Eufy camera from its wall plug. AnkerSupport December 20, , pm 4. App Version. If there is no such button, then you probably are on the latest available version. Why does my security camera keep going offline? Still Need Help? If the battery is discharged, you should take out the battery and recharge it. While basic features like motion detection, recording triggers, and local storage on SD or eMMC cards can function offline, advanced features such as remote access, cloud storage, and instant alerts rely on an active Internet connection. Connection With HomeBase. Number of Views To perform an update, you can visit the manufacturer's website or refer to the user manual for instructions on how to update the firmware. The router is disconnected from the Internet. Open the Eufy camera app on your smartphone. If the above instructions cannot resolve your issue, please email eufy customer support for further assistance. We appreciate your feedback of this site.

Eufy security cameras have become a popular choice for homeowners who require reliable and efficient security solutions. However, at times, these cameras may experience offline issues, causing potential disruptions to your surveillance system.

Please make sure to save important videos before resetting your camera. Become a member! Also, if the Eufy HomeBase has lost the connection with the WiFi network, your camera will go offline. The router is disconnected from the Internet. Live Chat Click the chat button in the bottom right corner of the page. Number of Views But this does not bode well with Eufy cameras, as they can only operate as intended if they are connected to the 2. If you still notice your Eufy camera offline, you need to check for any possible hardware issues on your camera. If your power is working but the security camera is still offline, try plugging it into a different outlet. If your security camera has been working for a long time and you've never upgraded its firmware, you need to pay attention to the firmware issue. Check whether the Eufy HomeBase has access to your internet connection.