Metrocard customer claims

To file a claim, visit the MetroCard eFix website at efixmetrocard. Now you can file a claim whenever it is convenient for you.

Don't like driving in New York? No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license. If you are not familiarized with tricks to dispute NYC parking tickets , parking can be hell as well. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Can you get your money back? The Metropolitan Transportation Authority MTA offers some protection and options for a refund on your MetroCard, but only for certain types of cards and under certain circumstances.

Metrocard customer claims

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You should call immediately after reporting your card as lost or stolen. You must call before the end of the day unlimited ride period to qualify for a refund review. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year.

If not, you can print this form or get one from a station agent and mail it to us here:.

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card.

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You may also like. All the documents will serve as substantial proof for your case, which is significant if you decide to escalate it further. Refunding my debit card. We will also send you a replacement card in the mail. June 2, I have filled out online balance protection claim 9 days ago, and I just checked my case status with reference number. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. The expiration date is usually about one year from the date of purchase. Notify me of follow-up comments by email. From January through November of this year, the MTA has received 9, claims related to malfunctioning MetroCards or machines via the eFix website, which works out to claims per month. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. Refunds will not be processed until your card is received by the Fair Fares Program. Survey participation is voluntary. Most MetroCard claims can be filed online. Call and we will deactivate your MetroCard and send you a new one with the remaining fare value at the time of deactivation.

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Benjamin Kabak. Through licensing deal, TfL contactless fare payment system Now you can file a claim whenever it is convenient for you. We'll send you an email each quarter to remind you to complete the survey. Someone December 12, - pm I just pay for my Metrocards at the Metrocard booth, with cash. We have detected you are using an out-of-date browser. Participants in this survey will not receive further communication from the City with regards to this survey. Search Search. Knowledge Article. Once you verified all the info with our chatbot, DoNotPay will create a refund request letter and send it directly to your bank. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license.