Menulog missing items

Oily Curry. I ordered two curries and they were literally all oil.

Debates and Discussions! Menulog order not delivered v. I ordered dinner through menu log, it was marked as delivered but nothing was left at the door. Original poster's comments Advertisement page continues below. Go to page number Go to page number. Whenever I have asked for a refund through menu log previously they have always just sent my money back and that was only over things like wrong or missing items.

Menulog missing items

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Bad experience on Menulog. I ordered dinner through menu log, it was marked as delivered but nothing was left at the door. New Forum Topics Loading

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Items eligible for a choice with points include: A choice of any size McCaf beverage, excluding Frappes and selected limited time only McCaf beverages. Appalling customer service! Cons: If there is missing items or poor quality food or items were not edible it took way too long for customer assist to respond and provide a refund. After that your existing McCaf rewards will expire. If you incur any additional charges on your ingredients or customisation, youll also earn additional points! If you placed your order via our third party delivery provider, please contact them directly via the following methods: A: Unfortunately, this feature is not yet available for McDelivery orders via the MyMaccas app, however, may be available on a third-party delivery provider via: Uber Eats, Menulog and DoorDash, please check their apps for details. For further information about the status of your card, please contact your financial institution. Turns out it was Menulog, asking me if my order had been delivered? Extremely poor customer service when items were missing from the order.

Menulog missing items

So, just recently, I placed a pickup order at a Vietnamese restaurant near me and used Menulog for the first time to place the order. I went to the restaurant to pick up the order, and everything seemed fine until I got back home and noticed that I was missing two main meals of pho from my order. I called the restaurant and explained the issue, but they directed me to Menulog to process the refund. I spoke to the Menulog chat, and after informing them about my order issue, they told me that since it was a pickup order, they couldn't process a refund and advised me to call the restaurant. I called the restaurant again, and they adamantly stated that they could do nothing since the payment was made through Menulog, and I would have to talk to them about it. Now I'm just confused and annoyed because I'm being passed around, trying to get a refund for the missing orders for both.

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Absolutely- no service provided, no payment provided. Whenever I have asked for a refund through menu log previously they have always just sent my money back and that was only over things like wrong or missing items. More posts in "Debates and Discussions! Ask them for the photo of it being delivered. They only had a number for missing items or something like that. Login or Join to leave a comment Login Join. Debates and Discussions! You could probably deep fry a spring roll in it! Since when is four vegetable pieces swimming in oil a curry? What did menulog say when you asked them? What can I do if I am not happy with the food quality? That's exactly what they said to me in India "so what is it then?

All delivery orders are now contact-free. You can leave a note with any special delivery instructions for the restaurant at the checkout. And, like sweet BBQ sauce on your chicken wings, they'll simply make it better.

If only they were like Deliveroo and refunded you; Interesting.. Normally I would. I said the restaurant cannot do GF so you expect me to make my husband sick rather than just cancel and get a refund, So she eventually cancelled the order and said a refund would be processed the next day. What should I do if the food received is not what I requested? I tried to go to the local council to take up an unsafe food claim because I was furious that the store said I was a liar, but it got too hard to escalate so I gave up lol. That's exactly what they said to me in India "so what is it then? You could have the same experience with a local restaurant who did a letter box drop and you ordered from them. We have all had bad meals. Whenever I have asked for a refund through menu log previously they have always just sent my money back and that was only over things like wrong or missing items. Just to clarify, Menulog is basically just a "menu log". I don't think you should expect menulog to take the hit on this. Ask them for the photo of it being delivered. Perhaps complaining directly to the restaurant will get you more results. You could probably deep fry a spring roll in it!