Keyboard not working on microsoft surface

Ask a new question. Hi Nelson Pereira1 .

Ask a new question. It is not connected to the laptop, is unresponsive and doesnt light up like usual. It has been like this since yesterday and nothing particular happened. I appreciate you raising this concern and I understand that you are having issues with your keyboard not working. You got me here; We will definitely figure this out together.

Keyboard not working on microsoft surface

Ask a new question. So I take my surface pro 8 and the keyboard doesnt work or charge the pen, though it did an hour ago. I tried going to uefi but the keyboard still work. I updated it and it still wont work. My microsoft virtual keyboard also stopped popping up when I click on typable fields, so i had to go to settings and change it from "when keyboard is disconnected" to "always" to be able tp type anything. Hi AaronKilo ,. Thank you for reaching Microsoft Community. We're sorry to hear that the keyboard on your Surface device stopped working. Let me ask few questions to help us further isolate the issue. Any changes made on the system settings or software installed prior to this issue to happen? You may try the following steps below to troubleshoot your device and keyboard. You will see the Windows logo screen about 20 seconds , then release the power button. Check what is the current OS Build of your Windows version. On the search box type Winver and hit the enter key.

Let me know how it goes.

To try to resolve these issues, you can begin by following the steps below to get the latest updates , detach the Type cover or keyboard , force a restart , reattach the Type Cover or Keyboard , or confirm connectivity. Open the Surface app. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. When it has downloaded, select Start , search for Surface , then select the app from the list of results. If you have installed a custom or clean Windows image and your Keyboard is not recognized, you may need to install Keyboard drivers.

You must hard reset your Surface Laptop to fix its keyboard, and you'll lose any unsaved work. To perform a hard shutdown, press the Volume Up and Power buttons on the keyboard and hold them both down for 15 seconds. Your Surface Laptop will turn off. You can release the keys and turn it back on. If the keyboard isn't responding on your Surface Laptop, don't worrythere's a secret handshake that will fix it. Here's what to do if your Surface Laptop keyboard isn't working, whether or not the touchpad is also working. In some cases, the Surface Laptop keyboard may stop responding entirely. We recently encountered this problem on a Surface Laptop 4, but we've seen reports that it can also occur on Microsoft's other laptops, from the original Surface Laptop to the Surface Laptop 2 and Surface Laptop 3.

Keyboard not working on microsoft surface

Ask a new question. Hi Nelson Pereira1 ,. Thank you for reaching Microsoft Community. I'm sorry to hear that the keyboard of your Surface Laptop stopped working. Press and hold the Power button for 20 seconds. If the keyboard still doesn't work on the UEFI screen, I'm sorry but this is likely a hardware issue already. Please contact our live support for options available and for further assistance. You may contact them through the numbers listed in Global Customer Service phone numbers microsoft. You may also reach them through this page: Contact Us - Microsoft Support. If the keyboard works on the UEFI screen, it shows that the keyboard does appear to function but there may be a driver or Windows driven issue.

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In reply to Tze Wei Teoh's post on October 27, Are you trying to type, but your Microsoft Surface keyboard is not working? Go to Start , enter reset in the taskbar, then select Reset this PC. Visit the page to Download the recovery image for your Surface. The touch keyboard is designed to work at any time while using the operating system. Ask a new question. What I type isn't what I see on the screen. This is likely a hardware issue already. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question microsoft. Same did you figure it out or nah? If in any case the keyboard works on UEFI, there's likely a software issue that can be resolved by resetting your Surface. Wipe the keyboard with a soft lint-free cloth dampened with mild soap and water. Then press and hold the power button for 20 seconds.

To try to resolve these issues, you can begin by following the steps below to get the latest updates , detach the Type cover or keyboard , force a restart , reattach the Type Cover or Keyboard , or confirm connectivity. Open the Surface app. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store.

If the LED lights turn on, your problem may be with Windows and not the device itself. Hi Nimu95 ,. I noticed my caps lock light and Function key light did work. Select Recover from a Drive. Choose where you want to search below Search Search the Community. Shawn Conver. Select the USB drive you formatted earlier for the location and click Extract. Im hoping its just an update that messed it up and will be fixed. Your keyboard may be broken. Neither will connect.