Internet bt problems

BT British Telecom offers broadband internet, internet bt problems, home phone and television service. BT Mobile mostly serves professional clients. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides. My broadband order has just been provided but it's not working. What do I need to do? If your broadband service has been provided but is not working, you should carry out all relevant CP and End User checks. If you have done this and the service is still not working, you can diagnose the fault using Knowledge Based Diagnostics KBD. I think I have a Broadband fault, what is the process? There are several tests to run if your end user is having trouble with their broadband service.

Internet bt problems

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us. Use the troubleshooter. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline. The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Fibre customers might have an Openreach modem installed. This is a white box that connects to your BT Hub.

Whole experience is utter rubbish. What engineer tasks are there? Contact us.

BT HAS confirmed that its broadband service is not suffering an outage after users complained of issues online. Over 1, users flooded Downdetector earlier this evening to flag issues. The update comes after users reported problems with the broadband service to Downdetector earlier this evening. Its origins can be traced back to , when the Electric Telegraph Company was founded as the first public telegraph company in the world. One of the immediate ways to tell if BT mail is down is by checking social media like X, formerly known as Twitter. The company also has its own service status checker for all its products available here. An outage map provided by Downdetector shows the issue spans across the nation.

If you experience this, please wait 15 minutes and then restart your hub. Have a problem with your product or service? You've come to the right place. Text HELP to charges may apply at your standard rate. Bad quality or missing channels. Fix recording issues. Help setting up and connecting EE TV.

Internet bt problems

Finding your landline number. Compensation for loss of service. We know you need your broadband and landline to stay connected. Sorry we can't provide a fix date at the moment.

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Support and Escalations. This is because although Openreach is the network provider, your relationship is with your service provider. Digital Phone Lines. Sign in. What do I do? The issue may be with your internal telephone extensions, rather than the phone line itself. This is why you cannot call us or contact us directly to get an update. Cookie Policy Manage your cookie preferences Strictly necessary cookies Required. For details of our escalation process, please refer to the relevant Broadband CSP. View all contacts. What checks do I need to do before I raise a fault? The company also has its own service status checker for all its products available here. One way to check this is by connecting your Hub to your test socket. A SFI Special Fault Investigation appointment can be made to task an engineer to go to your end user's premises and test the network between the End Users main socket and the serving exchange. Our Network.

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it.

Crime and scams I want to report a crime or scam. The service is multinational, serving customers worldwide. To get an update on an existing fault, repair or installation appointment you have with Openreach, please directly contact your service provider. What Openreach cannot help with. All I want to do is give my 30 days notice! Can you please assist? I have reset my BT Broadband password, No problem with connectivity via the laptop but despite resetting my iPad it will not connect. The latest update will be available via Eco Plus, accessible via Business Zone. A fault has been found indicating that there might be an issue with the customer's equipment. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, or planned movement of Openreach equipment.