Ikea returns policy uk

Yes, you can return your products to a store other than the one of the original purchase. Find your closest IKEA store here and remember to bring your receipt or other proof of purchase.

This page helps you with how to make a return at IKEA. Because our day return policy is simple, the process is usually smooth — especially if you bring your receipt and arrange an Express return online beforehand if this is available in your nearest store. If you have your till receipt or order number handy, follow the link below and enter your details to receive your Express return barcode. This will make your journey at the Returns counter much quicker. If the article s you are returning were purchased online and have a total weight of less than 10kg and can fit in a parcel of 60x50x50cm or less, it should be returned for free using Yodel. You can return at your convenience to over 7, locations. Please be advised that your refund will be processed once the article s have been received by IKEA.

Ikea returns policy uk

Please note:. We have several different ways you can return products to us. For full details please view our Return policy. Depending on the issue, there are several options available:. Alternatively, you can return the entire item for an exchange or a refund. Faulty item — If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you. Missing part — If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. Just click here to order spare parts. If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you. Faulty Kitchen appliance — You will need to contact the manufacturer directly. They will usually arrange for an engineer to visit you and either repair or replace the item for you.

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Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy. If you return plants, custom-made worktops, 'Re-shop and Re-use' products, food or if you bought the product abroad, we will refund you with a refund card. Besides these product types, we will refund you back to your original payment method, or onto a refund card if you prefer. Sometimes it's hard to keep track of your receipts. If you were registered as a IKEA Family member during your purchase, you will find your complete purchase history when you log in on our website.

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep. If it was coming to collect it all, could not it just collect one item? Can it explain this nonsensical policy? This did seem a bit odd, but Ikea insists there was method behind its apparent madness. If a customer is not totally satisfied, they can return items to any store or collection point within days. If purchased online, provided they cancel their total order within 14 days of receiving it, we will refund the delivery charge and arrange for collection. However, if only part of the order is cancelled or a refund is requested after 14 days, the customer is responsible for the cost of returning the product s unless faulty or not as described.

Ikea returns policy uk

You can return many unopened IKEA products within days, for a full refund. No rush, no complicated conditions. We are unable to offer refunds or exchange for custom made worktops, food or drinks. Unless faulty, we may refuse the return or only offer a refund card if the returns criteria are not fully met. It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. When you've found your perfect match, you can sleep easy for years to come with our free year guarantee. If you purchased IKEA furniture and are having difficulty assembling it, you don't have to return it! That's why we give you days to return your purchases.

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Your statutory rights are not affected. Gift and Refund cards s can be used at any IKEA store in: Gift cards cannot be returned or refunded, except in accordance with your legal rights. Can I return some small items? Bringing your receipt smooths the process. You may exchange your mattress once within 90 days if you don't love it, provided that it is not dirty, marked or damaged. The text is relevant but not helpful. How do I access the online kitchen planner? This page helps you with how to make a return at IKEA. Store locator. Faulty items, under guarantee IKEA offers a generous guarantee policy. Skip listing. Alternatively, you can return the entire item for an exchange or a refund. Where can I find help with assembly? Enter postcode. Guarantees can be found by visiting our guarantees page.

Sometimes it's hard to keep track of your receipts. If you were registered as a IKEA Family member during your purchase, you will find your complete purchase history when you log in on our website.

Read more. You can contact us for a collection of the product. Alternatively, you may return the whole product for a replacement or full refund. If purchased online, provided they cancel their total order within 14 days of receiving it, we will refund the delivery charge and arrange for collection. We have several different ways you can return products to us. For information about product recalls and safety alerts please visit our Product recalls page. What time are the restaurants open? Something is wrong with my product, what should I do? Select store. Try one of the related articles below. They will usually arrange for an engineer to visit you and either repair or replace the item for you.