How to register your otterbox case for warranty

Otterbox truly stands behind its products.

Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you have questions regarding these dates, please contact that company directly. Our cases are precision-fit to the device. Any other products that change the dimensions of the device are not compatible with our cases. Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your OtterBox case clean from bacteria. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe.

How to register your otterbox case for warranty

Home Knowledge Base Accessories. When it comes to protecting your mobile devices, OtterBox cases are often the go-to choice for their durability and reliability. However, even the sturdiest cases can encounter issues. This is where understanding the OtterBox warranty becomes crucial. The warranty periods vary by product type but generally range from one year for the Private Collection and Limited Edition products to a lifetime for other products like smartphone and tablet cases. To file a warranty claim, visit the OtterBox website and navigate to their warranty claim section. The process typically involves providing proof of purchase and a detailed description of the issue. In some cases, photographic evidence of the defect might be required. Reddit and Verizon Community forums offer a glimpse into the actual experiences of OtterBox users with warranty claims. One Reddit user shared their experience of getting an OtterBox case replaced due to warping around the buttons. The process was smooth, with a small shipping fee, highlighting the effectiveness of the warranty. On the other hand, a Verizon Community forum member voiced difficulties in navigating the warranty claim process, specifically for a free replacement. The warranty period varies by product. Most smartphone and tablet cases have a lifetime warranty, while other products may have different durations. A receipt or proof of purchase is usually required for warranty claims.

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Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee. Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase. Any warranty claims must be made by customer no later than sixty 60 calendar days after the expiration of the applicable Warranty Period.

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee. Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase. Any warranty claims must be made by customer no later than sixty 60 calendar days after the expiration of the applicable Warranty Period.

How to register your otterbox case for warranty

Otterbox truly stands behind its products. The first time was way back in The next time was in And most recently I submitted a warranty claim for a broken screen protector. This page may contain affiliate links, which means I may be compensated if you click a link. However, there is no cost to you. Also, as an Amazon Associate, I earn from qualifying purchases. For more info, please see my Privacy and Disclosure page.

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Click here for more information on how to keep your OtterBox case clean from bacteria. One Reddit user shared their experience of getting an OtterBox case replaced due to warping around the buttons. OtterBox of course is a well-known case brand, often one of the first to pump out accessories for a new device. You may need to send a photo of the product to validate the claim or return the product to OtterBox for inspection. My case is stretched the inner plastic is cracked in several places and the screen is completely scratched and worn out. PC Expand child menu Expand. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Otter reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim. Otterbox truly stands behind its products. Re: Otterbox free replacement. There is no signature required for deliveries to residential addresses.

Please visit our self-service warranty portal. If you have already tried to submit a warranty and need additional help, please complete the form below. Please use our order look up tool to find your order.

Work your way around the device until the entire outer layer is disconnected. No, warranty terms can vary depending on the product type. Please note, it may take 1 — 2 days after shipment, and in some cases longer, for the tracking information to update. For others calling 1. Tell them what brand of phone I have. I am purchasing a gift for the holidays, will my package arrive on time? Other plans. Its loses its ability to stay on phone. Getting a replacement screen protector under the Otterbox warranty was even easier than getting a new case. Watch accessories.