Cisco finesse device not accessible

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say cisco finesse device not accessible instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible.

There may be other reasons or solutions but these steps helped in these particular cases:. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Search for:. You may see the following error message if the thing you are trying to delete is locked down: Error occured. One or more records did not get deleted. The pkid column in the device table in the database is being referenced from another table.

Cisco finesse device not accessible

We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator". Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:. Learn more. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All Community Collaboration This board.

You can try the following 1. Quick Links.

I have a quick question here It's been painful but i am getting. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. The only thing though, since i migrated these servers to the lab, i had to changed IP, DNS, hostname Therfore, i have lost my license files. Cucm is running on a default license which is fine but i have to get a new license for uccx.

Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into jabber and make calls on there, but when trying to log into Finesse I get a device not accessible error. I should be able to create a user and have them be able to make calls on Jabber as well as receive calls in Finesse without an issue. When I worked help desk we were able to do this, but I am unsure how this was set up. If anyone has any ideas please let me know. I have already tried to make a CTI point and put it into the application user without luck, as well as creating a CIPC device and doing the same. So far no luck. I am trying to get 2 things setup here at a new office. Currently we have CSRs that have to log into a desk phone with there extension and then are able to log into finesse into one of the extensions and use Jabber on the computer to answer calls remotely. I want to remove them having to log into a desk phone and make it so that regardless of being in the office or working remotely they only use Jabber for phone calls.

Cisco finesse device not accessible

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Showing results for. Greatly appreciated. Therefore, this Bug ID wouldn't be applicable. It's been painful but i am getting. This is what was done prior to pushing Jabber out via AD. Search for:. Thank you, BegginerPhoneMan Solved! Did you mean:. Use these resources to familiarize yourself with the community:. Cisco Employee. Amazing how a little process detail like this fixes an issue. Find answers to your questions by entering keywords or phrases in the Search bar above.

Have u tried with any other working extn and if that also fails we can eliminate the Phone part and we if possible pls try to collect Finesse desktop logs using the below CLI command, but shld have enabled log capture in the agent login to capture these. Is this a single agent affected due to this or does it affect multiple logins? For example:.

Before going over those steps the tag line , if you will, for this blog is one of my core approaches in life: Slow is smooth and smooth is fast. Next, restart the agent's device 5. Available Languages. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi - Check if you are using extension mobility or physical phone, that should be added into the application user AXL user - Shouldn't be a shared number. Middle of the day. Turn on suggestions. The topic was little misleading. This is accomplished by creating those Application Users accounts i. Contact your administrator". Andrew, The topic was little misleading. On UCCX, you would check the following;. When you say "IPCP" Therefore, this Bug ID wouldn't be applicable. Thanks for your expertise!