At&t problems

Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation. Sources have told At&t problems News that there was nothing nefarious or malicious about the incident.

It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. I want to make sure I get the credit,'" he added. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said.

At&t problems

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Torrentzip prepaid customers "will have options available to them," Stankey said, though didn't elaborate. A cellular tower is seen on Feb. Consumers who don't want to call customer service may also be able to interface with at&t problems provider's online portal or chatbot for speedier resolution, he said, at&t problems.

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At the disruption's peak, between 8 and 9 a. The company did not share information on why the outage may have started, or how many customers were affected. The outage figures reported by Downdetector, largely based on submissions from users , may not be accurate. ABC News reported that federal officials found "no indications of malicious activity," quoting from a confidential memo the network had obtained. The memo reportedly reflected an assessment by the U. The Federal Bureau of Investigation and Department of Homeland Security are working with the tech industry to help investigate the cause of the outage, John Kirby, the White House's national security communications adviser, told reporters.

At&t problems

The number dipped before spiking again to more than 50, outages around 7 a. In the next hour, the number again climbed to 71, Customers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier.

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It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. Hundreds of pets living in deplorable conditions rescued in Hollister. Skip Navigation. You should cover the cost of this. Some customers experienced issues this morning when calling or texting with customers served by another carrier. Here's what to know and how to watch. The county government in Fairfax, Virginia released a similar warning. Crews knock out SJ house fire involving propane tanks: authorities. They don't have to apply refunds automatically. Watch ABC7 newscasts on demand. It wasn't my fault, you owe me money. This is a developing story. In turn, officials urged callers to contact emergency services by alternative means. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a message on its website.

Based on an initial review, the company thinks the outage "was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," it said Thursday evening.

Get the ultimate Oscars selfie at this free fan photo-op installation. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation. A similar consumer protection doesn't seem to exist in the wireless arena, Breyault said. In turn, officials urged callers to contact emergency services by alternative means. Watch ABC7 newscasts on demand. Here's what to know and how to watch. This afternoon, Kirby told reporters that DHS and the FBI are looking into the outages as well, and are working with the tech industry and network providers to see what can be done "from a federal perspective to enhance their investigative efforts to figure out what happened here. Hundreds of pets living in deplorable conditions rescued in Hollister. Bay Area man's year-old email account gone during password reset. Shooting on Bay Bridge leaves 1 woman hurt: police.