Arcteryx customer service

A section of my Alpha AR jacket delaminated arcteryx customer service I contacted them about it, which they promptly responded to ask that I send it to them in Switzerland for review, arcteryx customer service. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return my jacket. I tried to query the outcome for a while, but gave up.

Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. The Fission SL is a super light weight Goretex pro jacket that is insulated. Unfortunately I managed to brush past a wall bricks had sharp edges and put a 5 to 6cm straight cut in the front of the jacket. To say I was gutted would be an understatement. I looked at possible solutions for repair — tape, glue, patch etc. But is was worth a go.

Arcteryx customer service

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In reply to deepsoup: Another example of excellent customer service, arcteryx customer service, Cascade Designs. Since then haven't torn them, so-okay maybe a weird fluke Total: 3, members:guests: 2,robots:

The Arcteryx phone number to reach the customer service team on general inquiries is The customer support assistants will provide information about the quality, materials, and prices of the items you are interested in and help you choose products according to your needs and preferences. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. Another Arcteryx support helpline is available at You can call this number for assistance with your order. You can visit the Arcteryx website whenever you need to get in touch with their customer service advisors.

Industry experts estimate that the North Vancouver, British Colombia-based brand could see sales grow by up to 25 percent each year, and potentially double its store count over the coming years. All the while, the brand says it will continue to dig into its athletic community and functionality-minded design process rather than diving into accelerated fashion cycles and trends. Related Articles Retail Christine H. We see our role as community-builders, and aim to equip the guests who enter our stores with more than product but the knowledge and support to get into their next great adventure. The brand is best known for its slick outerwear with a steely color scheme, trim proportions and a minimalist bird skeleton insignia that has made it a status symbol in both urban centers and on mountainsides. The brand relies on a layering system — meaning that for optimal performance and warmth, consumers may purchase multiple products, racking up extra dollars spent. The brand took notice — and spied opportunity. The biggest opportunity we have is telling our story — not only who we are, but our commitment to sustainability, values and commitment to being outdoors. We did that in New York with an abstract sensory experience in Brooklyn that was a lot of fun and brought our community together. We did out-of-home advertising around the city to share our brand message across the boroughs.

Arcteryx customer service

Mission : build the finest products possible. Their operating and business models are aligned. The first technological advancement was eliminating the climbing harness buckles to avoid webbing-strap slippage. Then, creation of form-fitting foam harness enhanced safety and comfort. This new foam led them tangentially into backpack pads, straps and belts.

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And they took it and fixed it free of charge. They have a new policy that limits repairs to ONE TIME, and since they had already been sent in to repair the chest zippered pockets under warranty, they would not repair the main zipper under warranty. Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. Started showing delamination on a sleeve. Godwin 11 Aug I am in no way trying to justify Arc'teryx here, just trying to think about possible reasons for it. However, you can email the Help Center agents using the online form on the official website. If repair was your intention, it was a total wasted effort, you would have been better to contact someone like Lancashire Sports Repair. The catch was that they would keep my old jacket, which while old is still immaculate looking. If your issue is not time-sensitive, you can get in touch with the Help Center team using the online form. Very happy to say this is not the case. For a better experience, please enable JavaScript in your browser before proceeding.

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Then got a mail from Arc'Teryx saying my pictures did not come through properly and to resubmit. About us Advertise Members Registered members Current visitors. Arc'Teryx Customer Service still impresses me. Historically Cascade Designs have always have always offered really good customer service under their lifetime quarantine. I see this time and time again, people contacting the manufacturer, who they have no actual relationship with. It could be the jacket looks pristine and Arcteryx are wrong, or the Jacket could look like a floor rag, and the OP is wrong. Posting your Jacket to Switzerland, would never result in a repair, it would never be economic, for Arcteryx at Swiss wages, and I doubt they have any facilities there for repair in any case. What Is the Arcteryx Phone Number? In my case, the warranty, was of no value, whatsoever. I had a similarly disappointing experience of Arcteryx product not living up to expectations nor their warranty process recovering the situation. To date 02 Jan 22 Still no items received or a refund given.